Support Services
Ardex support team provides omni-channel app monitoring, hosting, and deployment support 24 hours a day, 7 days a week for critical issues.

Monitoring and support

Ardex support team monitors proper functioning of our IDSP platform and your applications to ensure you and your clients get the best mobile experience. We can identify and fix a problem with your app in a remote mode using IDSP support tools.

Ardex support also includes:

24x7 support for critical issues and all hosting requests with our certified system administrators
Standard support on weekdays around the clock
Assistance with new project setup deployments as well as deployments in development, QA, UAT, and production environments
Access to platform documentation and wiki
Assistance with product issues, questions and feature requests
Strict adherence to product SLAs